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To understand your page better, we do need a Media Kit from you detailing some insights, such as:

Followers
Engagement Rate
Reach – Posts, Stories, and Reels
Engaged Audience – Gender, Age, City

Or, in case you don’t have that, you can just take a small video of your Page Insights, and send it to us. Here’s an example of our page with our page insights.

Reschedule Policy

If you are here to reschedule a cleaning that is NOT currently scheduled within the next 72 hours you’re good to go, no fee .Simply let us know your preferences for rebooking. For all reschedule requests, we ask that you allow a 7-day window to lock in a new slot on the schedule (although if we have an earlier opening we’ll let you know)! If you are rescheduling an appointment that’s appraoching within the next 48 hours, you will be charged for 25% of the quoted cost of your service. If you are rescheduling an appointment that’s appraoching within the next 24 hours, you will be charged for 50% of the quoted cost of your service. Same-day requests to reschedule will be charged 100% of the cost of the booked service. We thank you in advance for your understanding and cooperation, as a small business last-minute gaps in our schedule are very costly. All invoices to be billed in accordance with our reschedule/cancellation policy will be automatically charged to the card on file. We thank you for choosing Joy of Cleaning!

Cancellation Policy

If you cancel your appointment within 48 hours of your appointment date, you will be responsible for 25% of the quoted cost of your service. If you cancel within 24 hours of your appointment, you will be responsible for 50% of the service. Same-day cancellations will be charged 100% of the cost of the booked service. Cancellation within a day puts us in jeopardy of having a gap in our schedule that could have been filled by someone else, and we often have a waiting list. We thank you greatly in advance for your understanding and cooperation. Cancellation fees will be charged automatically to the card on file. Cancellation timing will be determined in accordance with our business hours (week days 8am – 5pm). A text message after 5pm the day before service for example would be considered same-day cancellation – please plan accordingly. If you still would like to cancel please fill out below:

Skip Service Policy

If you are a routine customer and want to skip for any reason, your next cleaning will reflect the appropriate frequency quoted. For example, if you are bi-weekly but skip cleaning the next time we clean, your monthly rate will apply. This is fair due to the extra dust and dirt build-up in the house. Also being a bi-weekly customer means we have reserved your spot in our schedule to be cleaned by the same team at a consistent time. If customers skip it will affect that team’s entire day’s schedule. Lastly, it is not fair to the monthly customer who pays a higher rate for monthly cleanings, and a bi-weekly customer who is actually only cleaned once that month, but remains at the cheaper rate.